FREQUENTLY ASKED QUESTIONS
HOW MANY BUNDLES DO I NEED?
For lengths 14”- 18”, 2-3 bundles are recommended and for lengths 18”and longer 3-5 are recommended to achieve desired fullness.
For a bob, 2 bundles ranging from 12”-16” are recommended.
HOW LONG DOES THE HAIR LAST?
With proper care Touched Tresses can last many years. Treat the hair as if it is your own.
HOW SHOULD I MAINTAIN MY HAIR
Detangle the hair with a wide tooth comb before shampooing.
Shampoo the hair at least once a week
Rinse the shampoo thoroughly with lukewarm water.
Condition the hair with a moisturizing conditioner
Make sure to detangle hair be while the conditioner is still in the hair.
Rinse the conditioner thoroughly
For the most effective results allow the hair to air dry.
*FOR ALL HAIR TEXTURES USE NON-ALCOHOL BASED PRODUCTS*
*COMB THE HAIR DAILY*
CAN I COLOR THIS HAIR?
Yes, you can color this hair due to it be 100% virgin hair. However, it is recommended you contact a professional for hair coloring services
SHIPPING AND RETURNS
Thank you for shopping with Touched Tresses!
When checking out we ask that you keep your billing address and shipping address the same. Enter the correct billing address that is associated with your bank card or your payment will not processed.
We do not ship to P.O Boxes
DUE TO COVID-19 SHIPPING TIME MAY TAKE LONGER THAN EXPECTED
Due to high volume orders during sales pleases allow us 5 to 14 business days to process and ship. Sale orders will be shipped out in the order in which they were received.
All orders are shipped out on Monday- Friday, no orders are shipped out on weekends nor is next day shipping available
If a product ordered is on back-order you will be will notified via email
All sales are FINAL due to the nature of our products and for sanitary reasons
There are no refunds or exchanges unless there is a mistake on our behalf, we will make the changes to correct it immediately
n the unlikely event you receive damaged goods or an incorrect order please fill out the form on our CONTACT US page and we will gladly assist you.
Orders cannot be altered once processing is completed
ALL HAIR ORDERS AND ORDERS OVER $100 REQUIRE A SIGNATURE UPON DELIVERY
Once packages are dropped at the post office and you have received your tracking number, we no longer have control. If any issue arises please contact USPS for further details